Privacy Policy
AskFaith Bible Web App Privacy Policy
Effective Date: June 28, 2025
Last Updated: June 28, 2025
This Privacy Policy describes in detail how the AskFaith Bible Web App (the "App") collects, uses, processes, and shares information when you interact with it. Your privacy is paramount to us, and we are committed to safeguarding your personal information in compliance with applicable privacy laws, including those in Canada, the USA, and the Cayman Islands. By accessing or using the App, you explicitly agree to the terms outlined in this policy and consent to the collection and use of your information as described herein.
1. Information We Collect
We meticulously collect various types of information to provide, maintain, analyze, and continuously improve our services to you. The categories of information collected are dependent upon the nature and extent of your interactions with the App:
1.1 Personal Information
This category includes information that can be used to identify you directly or indirectly:
Contact Details: Your name, email address, and phone number, if you choose to provide them.
Account & Subscription Information: Account credentials, subscription details, and payment information (please note that payment processing is securely handled by our trusted third-party service provider, Stripe, and we do not directly store your full payment card details).
Voluntarily Provided Information: Any additional information you voluntarily provide to us when contacting us for support, inquiries, or feedback.
1.2 Interaction Data
This encompasses data generated through your direct engagement with the Chatbot's AI capabilities:
Conversations: The full content of your voice and text interactions with the App, which may include religious or spiritual content. These conversations are recorded for the express purposes of quality assurance, troubleshooting, and critically, for the training and improvement of the underlying AI models to enhance the App's accuracy and relevance.
Search Queries: Specific topics or biblical scriptures that you search for or inquire about within the App.
1.3 Usage Data
This refers to non-identifiable information about how the App is accessed and used, helping us understand user behavior and optimize the service:
Interaction Metadata: Metrics such as session durations, frequency of use, types of features accessed, and general system activity logs.
Technical Data: Information about your device, including device type, operating system, IP address, and generalized geolocation derived from your IP address.
2. How We Use Your Information
The information we collect is utilized for specific and legitimate purposes, all aimed at enhancing your experience and ensuring the App's robust operation:
To Provide and Maintain the App: To operate, deliver, and ensure the continuous and effective functionality of the AskFaith App, and to fulfill any contractual obligations related to your use of the Service.
To Process Transactions: To facilitate subscriptions, process payments securely (via Stripe), and manage any cancellations.
To Improve and Train the App: Your Interaction Data, including conversations and queries, is instrumental in analyzing and understanding how the App performs. This data is used to identify areas for improvement and to train the underlying AI models. This continuous training process is vital for the App to learn, evolve, and provide increasingly accurate, relevant, and intelligent responses to future user questions regarding biblical texts and spiritual guidance.
To Communicate with You: If you voluntarily provide your contact information (e.g., email address), we may use it to respond to your direct inquiries, provide support, or, if you have explicitly opted in, to send you information about AskFaith or related spiritual resources.
For Promotions and Offers: If you expressly provide your contact information and clearly indicate your consent and interest in receiving promotional material or updates, we may use this information to send you targeted promotions, special offers, or news related to AskFaith, new features, recommended spiritual resources, or relevant events. You will only receive such communications if you have provided clear, affirmative consent for this specific purpose.
To Monitor and Troubleshoot: To monitor system performance, identify and resolve technical issues, and ensure the security and stability of the App.
To Comply with Legal Obligations: To comply with all applicable laws, regulations, and legal processes, and to respond to lawful requests from public authorities.
3. Legal Basis for Processing
We process your information based on the following legal grounds:
Your Consent: We rely on your explicit consent when you use the App and provide specific information for purposes such as promotional communications or the training of AI models using your interaction data. You have the right to withdraw your consent at any time where we rely on consent to process your information.
Legitimate Interests: Processing is necessary for our legitimate interests in maintaining and improving the App, ensuring its security, and understanding user engagement, provided that these interests do not override your fundamental rights and freedoms.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
4. Data Sharing
We are committed to maintaining your privacy. We will not sell your personal information to third parties. However, we may share your data in limited circumstances:
Trusted Third-Party Service Providers: We may engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing (e.g., Stripe), hosting, data analysis, customer service, and technical support. These providers are granted access to your information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data.
Compliance with Law: We may disclose your information where genuinely required to do so by law, court order, or in response to valid requests by public authorities, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, asset sale, or similar transaction involving the AskFaith App or its underlying assets, your information may be transferred as part of that transaction. We will ensure appropriate safeguards are in place.
With Your Explicit Consent: We may share your information for any other purpose only with your explicit and informed consent.
5. Data Retention and Security
We retain Interaction Data and any voluntarily provided personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We implement robust, commercially reasonable technical and organizational security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security audits.
Acknowledgement of Risk: However, no method of transmission over the Internet or method of electronic storage is absolutely 100% secure. By using the App, you acknowledge and accept these inherent risks associated with data transmission and storage over the internet.
6. Your Rights
Under applicable privacy laws, you possess specific rights regarding your personal data:
Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
Right to Erasure (Deletion): You can request the deletion of recordings or other personal data by contacting us directly. Please note that certain data may need to be retained for legal or operational reasons.
Right to Opt-Out: You may specifically opt-out of certain data collection activities, such as the use of your interaction data for AI model training, by contacting us.
Right to Object to Processing: You have the right to object to our processing of your personal data under certain circumstances.
Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below.
7. Children's Privacy
Our App is strictly not intended for, and does not knowingly collect personally identifiable information from, anyone under the age of 13. If you are a parent or legal guardian and you become aware that your child has provided us with Personal Data without your consent, please contact us immediately. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take immediate steps to remove that information from our servers.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be promptly posted on this page with an updated 'Effective Date' and 'Last Updated' date. Material changes will be communicated to you where feasible, for example, through a prominent notice on the App or via email. You are strongly advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
For any questions, concerns, requests regarding your data, or inquiries about this Privacy Policy, please do not hesitate to contact us at: